Refund and Returns Policy

Thank you for shopping at Zarnith.com. We value your satisfaction and strive to provide the highest quality fragrances and service. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.

Returns Eligibility

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• Return requests must be initiated within 7 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

Due to the nature of perfumes, used or opened items cannot be returned for hygiene and safety reasons.

Non-Returnable Items

• Opened or used perfumes
• Items marked as “Final Sale”
• Gift cards
• Custom or personalized products

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

• Please contact us at [help@zarnith.com] within 48 hours of receiving the product.
• Include photos of the product, packaging, and shipping label.
• We will offer a replacement or full refund, including shipping costs, depending on the issue.

Refunds

Once your return is received and inspected:

• You’ll be notified via email about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5-7 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Help@zarnith.com].

Any approved exchanges or replacement will be processed after receiving the returned order and the new product will be delivered within 7-10 business days.